My TD VISA Infinite card just arrived. It’s very pretty and green. I called the service centre to activate it. Unlike in Australia where some recorded message asks you to punch in a million numbers on the keypad, you have to speak to a real person in Canada.
While they’re activating the card they take a moment to let you know some things about the card, which is so nice. I was going to suggest that I just put the phone on the table and I take a moment to have a shower. Not sure what the activation involves but I imaged a crank, and a mouse on a wheel, and maybe some catalyst enzymes.
So, I wasn’t actually listening when the friendly Canadian accented guy was blabbing on about some insurance, but my interest was piqued when he started mentioning that the insurance would cover up to $10 000 to pay off the card (they only gave me a lower limit nowhere near that), there was some cover for loss of something (an ambiguous word, which I now forget, that could mean digit or limb) – to which I laughed out loud. Then I couldn’t help but interrupt and ask how this was relevant to my account.
“But I already pay for Salary Protection Insurance [from Australia] which already gives me most of the benefits you describe!”
He kept using the phrase, “Not a problem,” to which I thought, “Well should it be a problem?”
And he asked, “Do you have any other questions?” when I hadn’t really thought I’d asked any initial questions. I was very confused.
I declined their offer. I think he was sad.
If only he’d said, “OK so I’ve activated your card and can I add our really cheap insurance plan which only costs a tiny percentage of your daily balance, for peace of mind blah blah blah?” I would’ve just said, “Yes, fine, can I go and have my dinner now?”